Moore Afghanistan/AHG recruits 1,000 individuals to deliver the duties and responsibilities which are assigned to them.

Details:

• Job Title: HesabPay Agent
• Deadline: 30 November 2021
• Reference: 080
• Work Type: Full Time
• Number of Opportunities: 1000
• Gender: Male/Female
• Contract Duration: 12 Months
• Salay: 40,000 per month

Duties and Responsibilities

• Answer the customers’ queries and respond to their inquiries and complaints using available applications
• Doing the research using the available resources
• Handle and solve customers’ problems regarding company products and services
• The person must handle difficult customers very politely and professionally
• Provide information regarding the products to the customers
• Upsell products and services and being able to complete call logs and reports
• Must obtain and evaluate all relevant data to handle complaints and inquiries
• Login and report every individual customer under the correct category and provide a report to the team leader of emergency
• Must identify and report issues to the related department
• Record details of all comments, inquiries, complaints, and actions taken
• The person must be flexible and be able to work at any shift based on volume
• Agent must be punctual to his or her duties

What is the Requirement?

• The agent should have at least a high school diploma or higher degree
• Having a minimum of one year of experience
• Having experience in customers service practice and principles
• Good communication skills (Listening, verbal, written)
• Should have technical proficiency and understanding in products and services
• Being polite, patient, and professional
• Must have knowledge in IT and Mobile functions
• Basic knowledge of English and Dari, and Pashtu Languages
• Good typing skills and data entry ability

Further Necessities:

• Should own a smartphone
• Pass the HesabPay Test
• Join one-week training on HesabPay

Location of the Jobs:

Kabul, Kapisa, Parwan, Wardak, Logar, Nangarhar, Laghaman, Panjshir, Baghalan, Bameyan, Ghazni, Pakitika, Paktya, Khost, Konar, Nooristan, Badakhshan, Takhar, Kunduz, Samangan, Balkh, Sar-e-Pul, Ghor, Daykundi, Urzogan, Zabul, Kandahar, Jawazjan, Faryab, Helman, Badghis, Herat, Farah, Nimroz.

How to Apply?

Eligible applicants should complete the job application form here

After the completion of the form download HesabPay on your phone and verify your profile by uploading a photo and Tazkira.

Finally, if you are shortlisted you will be contacted for an online test.