About City Wall Dubai International Group:

City Wall Dubai International Group is known as one of the most reliable groups of companies in providing all kinds of road and building construction, general engineering and maintenance, transport, logistics, Training, and Consultancy/ Staff Hiring and supply services throughout Afghanistan.

MTN-Yello Point Agent Job Details:

Position Title:                  MTN-Yello Point Agent

Job Locations:                Baghlan, Badakhshan, Takhar, Kunduz, Samangan, Balkh, Sar-e-Pul, Herat, Farah, Nimroz, Faryab, Jawzjan, Badghis, Ghor

Nationality:                      National

Category:                        Sales, Telecommunication, Customer Service, Sales/Marketing

Employment Type:          Full-time

Salary:                             As per company’s salary scale

Vacancy number:            001

No of Positions:              476

Organization:                  City Wall Dubai International Group

Working experience:       1-2 year work experience

Gender:                           Male/Female

Contract duration:           Open-ended (extendable)

Contract type:                 Project-based

Probation period:            Three months

Closing date:                   03 September 2020

Job Summary

City Wall is the Main Contractor to MTN-AF for Employing Yello Point Agent in the below mentioned Provinces of Afghanistan. So, City Wall is looking for Yello Point Agents in below provinces in different numbers.

Province Based Targets:

Badakhshan = 20 Agents      Badghis = 10 Agents         Baghlan = 33 Agents

Balkh = 130 Agents              Farah = 7 Agents               Faryab = 30 Agents

Ghor = 12 Agents                 Herat = 120 Agents           Jawzjan = 17 Agents

Kunduz = 28 Agents             Nimroz = 13 Agents         Samangan = 18 Agents

Sar-e-Pul = 12 Agents Takhar = 26 Agents

Job Description:

Role and Responsibilities:

The agents will be required to:

.         Maintain a positive, sympathetic, and professional attitude toward customers at all times.

·         Respond quickly to customer questions.

·         Accept and resolve customer complaints.

·         Have a full understanding of MTN-A P&S to be able to respond to customers concerning GSM and MoMo.

·         Process SIM Swap requests from customers to support team and following up to get them resolved.

·         Process SIM registration, contract change, owner change, PIN Code, and PUK Code requests as per process and following up until getting done.

·         Maintain records of customer interactions, transactions, comments, and complaints.

·         Communicate and build coordination with the field team and support team as needed.

·         Offer feedback on the effectiveness of the customer service process.

·         Report any competitive activity as perceived in market, e.g., new offers and marketing activities

·         Facilitate customer satisfaction and provide professional customer support.

·         Attract new customers for GSM and MoMo and brief them on all products and services.

·         Fill all required documents for GSM and MoMo new Acquisition for successful registration in a very proper manner, as suggested by the regulator.

·         Deliver Services to customers, including but not limited to the followings:

·         Airtime sales (Voucher Card and EVD)

·         GSM New Acquisition

·         Bundle Selling

·         Bundle Subscription

·         MoMo New Acquisition

·         Training on MoMo Transaction and self-service

·         Giving information about bundles and offers

·         Device sales

·         SIM Swap request process

·         Owner change and Contract change requests

·         Damage voucher requests

·         Registering customer complaints regarding offers and bundles

·         Registering customer complaints about network problems

·         Customer Re-registration

·         Appropriate record keeping of all actions and transactions.

·         Deal with customer complaints, provide tailored solutions and alternatives within the time limits; follow up to ensure resolution.

·         Follow communication procedures, guidelines, and policies.

·         Take more steps to engage customers.

·         Generate sales leads.

·         Identify and evaluate customers’ needs to gain satisfaction.

·         Build lasting relationships and trust with customers via open and collaborative communication.

Job Requirements

1. Education and competencies:

• Have a High school diploma, general education degree, or equivalent (Bachelor’s desirable).
• At least one relevant field experience dealing directly with customers.
• Basic Computer knowledge (Windows, Word, Excel, and Outlook).
• Fluency in Pashtu, Dari & English languages.

Submission Guideline:

Interested and qualified applicants can submit their CV to hr@citywall-int.com or info@citywall-int.com.

The applicants will have an online interview, and they should have access to the internet and should use Whatsapp, Skype, or other Social apps. Therefore, please share your social apps contact numbers or user name with the Company in your CV.

Submission emails: hr@citywall-int.com or info@citywall-int.com

Note: Please mention your province of choice while applying for the position.

Agents should be living in the same province because all expanse including accommodation,

Meals and other expenses will be the agents’ liability. The Company shall pay no expense in this regard.