Opportunity ID 169633
Degree Non Degree Program/Certificate
No. of Opportunity 100
Etisalat Telecommunication is recruiting 100 new call center agents. The application is open for this career opportunity. Applicants who are interested in this full-time job, can read the details below and apply through Honest Public Ltd which is an NGO working in the development, rehabilitation and reconstruction of Afghanistan.
Details of call center jobs:
Deadline: February 17, 2022
Number of jobs: 100
Salary: 14000 Afghanis per month
Expereince: no experience
Required languages: Dari, Pashto and English
Location: Kabul, Afghanistan
Summary of job:
Honest public Ltd (HPL) is recruiting call center agents for its client (Etisalat) to liase between the customer and Etisalat. Selected applicants will be able to involved in providing effective solution to customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behaviour.
Applicants should adhere the following requirements:
- Have a high school or university education
- Be fluent in English, Dari, and Pashto,
- Possess Basic computer and Microsoft office skills.
- Have a clear and effective communication skills
- Be adaptable and empathetic
- hold a postitive attitude
- show flexibility 24/7.
- Resolve Customers’ Inquiries & Complains on time.
- Report directly to Call Center Respective Team Leader.
- Any extra task(s) and assignment(s) given by call center supervisor.
- Responsible for reaching the Call Center Target from quantity and quality perspective.
- Answer to Customers’ inquiries and solvethe problems online using Call Center provided facilities, information and own knowledge and training obtained regarding Call Center.
- Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to related department as per existing protocol with concern departments (KPI).
- Feeding the nature of complaints and enquiries in existing software (Call Reasons & TTS) for further reference, correspondence and reporting.
- Response all Customers’ calls which land up in Call Center 888 help line according to standard Call Center Scripts.
- Being on time and performing all works given in for Call Center Agent by Call Center Team supervisor & WFM.
- To maintain adherence, cleanness, tidiness, discipline and professional attitude with internal and external customers.
How to apply?
Applicants should apply thourhg email. please mention the position titel and reference number (Call Center Agents – HR-HPL-17/01/2022) in the subject of the email.